AI-Powered Voice Support for Your E-Commerce Store
Give every customer a dedicated AI phone line. Handle order lookups, returns, and abandoned cart recovery — automatically. No humans required.
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Our Trusted Integrations
Barpel connects with the platforms your store already runs on
Barpel AI is an AI-powered voice support agent for e-commerce stores. It answers customer phone calls 24/7, providing real-time order tracking, handling return requests, recovering abandoned carts through outbound calls, and answering product questions — all without human involvement. Barpel AI integrates with Shopify, TikTok Shop, WooCommerce, and Amazon, and supports natural conversations in 30+ languages. Plans start at $29/month.
Barpel AI achieves an 89% customer satisfaction rate across all supported e-commerce stores. The average call response time is 2.3 seconds. Stores using Barpel AI's cart recovery feature see a 4.2x improvement in recovery rates, with 42% of targeted abandoned carts successfully recovered.
Everything your customers need, handled by AI
From order tracking to returns, our voice AI handles it all — 24/7, in any language.
Instant Order Tracking
Customers call and get real-time order status, tracking numbers, and delivery estimates — no waiting, no human agents.
Learn moreHassle-Free Returns
AI explains your return policy, collects photos via SMS, and initiates the return process automatically.
Learn moreSmart Cart Recovery
AI calls customers 15 minutes after cart abandonment, answers questions, and helps complete the purchase.
Learn moreLive Product Lookup
Customers ask about products, stock levels, and pricing. AI searches your catalog in real-time.
Learn moreSpeak Any Language
Natural conversations in 30+ languages. Your AI assistant sounds human, not robotic.
Learn moreAlways On
Never miss a customer call. Handle peak seasons, holidays, and timezone differences effortlessly.
Learn moreGet started in minutes, not months
Three simple steps to AI-powered customer support
Connect Your Store
One-click Shopify integration. We sync your products, orders, and policies automatically.
Configure Your AI
Set your brand voice, return policies, and escalation rules. Your AI learns your business.
Start Taking Calls
Get a dedicated phone number. Customers call, AI answers. Watch your support tickets drop.
Connect Barpel to the tools you already use
Boost productivity with seamless integrations
View all integrations
Pick the perfect plan for your store
Start free, upgrade as you grow. No hidden fees.
Starter
For small stores just getting started
- 30 credits/month
- 1 phone number
- Shopify integration
- Order tracking
- Email support
Growth
For growing businesses
- 100 credits/month
- 3 phone numbers
- All integrations
- Returns handling
- Abandoned cart recovery
- Priority support
Scale
For high-volume stores
- 250 credits/month
- 10 phone numbers
- Custom AI training
- Advanced analytics
- Dedicated account manager
Need more? We can build a custom plan.
Enterprise — Contact usBarpel AI vs. the alternatives
See how Barpel AI compares to Gorgias and hiring a virtual assistant for e-commerce customer support.
| Feature | Barpel AI | Gorgias | Hiring a VA |
|---|---|---|---|
| Monthly cost | From $29 | From $60 | $300–800 |
| Voice calls | ✓ Yes | ✗ No | ✓ Yes |
| 24/7 coverage | ✓ Always | ✗ Text only | ✗ Time zones |
| Setup time | 5 minutes | Days | 1–2 weeks |
| Cart recovery | ✓ Automated | ✗ Manual | ✗ Manual |
| Languages | 30+ | Limited | 1–2 |
| Chargeback risk | Low | Medium | Medium |
Discover how stores grow with Barpel
Built to keep your business secure
Enterprise-grade security with SOC 2 compliance, data encryption, and privacy protections.
Learn moreFrequently asked questions
Everything you need to know about Barpel AI.
What is Barpel AI?+
Barpel AI is an AI-powered voice support agent built for e-commerce stores. It answers customer phone calls 24/7, handles order tracking, processes return requests, recovers abandoned carts via outbound calls, and responds to product questions — all automatically, without human involvement. It integrates with Shopify, TikTok Shop, WooCommerce, and Amazon. Plans start at $29/month.
How much does Barpel AI cost?+
Barpel AI offers three plans: Starter at $29/month (30 credits, 1 phone number, Shopify integration), Growth at $79/month (100 credits, 3 phone numbers, cart recovery and returns), and Scale at $179/month (250 credits, 10 phone numbers, custom AI training). All plans include a 14-day free trial — no credit card required.
Does Barpel AI work with Shopify?+
Yes. Barpel AI has a native Shopify integration. It connects to your store to pull real-time order data, tracking numbers, delivery estimates, and product inventory. When customers call your AI phone line, they get accurate answers directly from your live Shopify data — no manual lookup needed.
Does Barpel AI work with TikTok Shop?+
Yes. Barpel AI integrates directly with TikTok Shop. It handles order tracking, return requests, and product questions for TikTok Shop customers. This helps sellers maintain high satisfaction scores and avoid account suspension from poor response rates.
How fast does Barpel AI answer calls?+
Barpel AI answers calls with an average response time of 2.3 seconds. Unlike human agents, it operates 24/7 with no hold times, no voicemail, and no time zone limitations. Calls are handled instantly, any time of day.
Can Barpel AI handle returns and refunds?+
Yes. Barpel AI explains your return policy to customers, collects return photos via SMS, and initiates the return process automatically. This eliminates manual back-and-forth, reduces support tickets, and speeds up refund resolution — all without human involvement.
What languages does Barpel AI support?+
Barpel AI supports natural voice conversations in 30+ languages, including English, Spanish, French, German, Portuguese, Japanese, Korean, and Chinese. It automatically detects the caller's language and responds accordingly, letting you serve customers across regions without additional staff.
How do I set up Barpel AI?+
Setup takes under 5 minutes: connect your Shopify or TikTok Shop store with one click, configure your brand voice and return policies, and get a dedicated phone number. The AI immediately starts answering calls using your live store data. No technical knowledge or coding required.
Is Barpel AI secure and compliant?+
Yes. Barpel AI is SOC 2 Type II certified, GDPR compliant, and HIPAA ready. All customer call data is encrypted end-to-end in transit and at rest. Payments are processed securely via Flutterwave. We never share or sell your data.
Does Barpel AI replace my customer support team?+
Barpel AI handles the high-volume, repetitive inquiries — order status, returns, cart recovery, product questions — that make up the majority of e-commerce support tickets. This frees your team (or eliminates the need to hire one) for complex, relationship-critical interactions. Most Barpel AI stores resolve 80%+ of inquiries without human escalation.
Power up your customer support
Get started in seconds — for free. No credit card required.