Instant Order Tracking
Customers call and get real-time order status, tracking numbers, and delivery estimates without waiting for a human agent.
- Automatic carrier detection across USPS, FedEx, UPS, and DHL
- Real-time shipment milestone updates delivered conversationally
- Proactive delay notifications sent via SMS before customers even call
- Multi-order lookup for repeat buyers in a single conversation
Hassle-Free Returns
AI explains your return policy, collects photos via SMS, and initiates the return process automatically.
- Policy-aware responses that know your exact return window and conditions
- Photo collection via SMS for damage claims without leaving the call
- Automatic return label generation and email delivery
- Escalation to human agents for complex or high-value returns
Smart Cart Recovery
AI calls customers after cart abandonment, answers questions, and helps complete the purchase.
- Configurable delay triggers from 15 minutes to 24 hours post-abandonment
- Personalized outreach referencing exact items left in cart
- Real-time objection handling with dynamic discount offers
- Seamless handoff to checkout with SMS payment links
Live Product Lookup
Customers ask about products, stock levels, and pricing. AI searches your catalog in real-time.
- Full catalog search by name, SKU, category, or natural language description
- Real-time inventory and variant availability checks
- Price comparison across sizes, colors, and bundle options
- Upsell and cross-sell suggestions based on customer interest
Speak Any Language
Natural conversations in 30+ languages. Your AI assistant sounds human, not robotic.
- Automatic language detection from the first sentence spoken
- Native-quality speech in English, Spanish, French, German, Mandarin, and 25+ more
- Cultural context awareness for greetings, politeness norms, and date formats
- Seamless mid-call language switching for bilingual customers
Always On
Never miss a customer call. Handle peak seasons, holidays, and timezone differences effortlessly.
- True 24/7/365 availability with zero downtime SLA
- Automatic scaling during Black Friday, flash sales, and viral moments
- Timezone-aware greetings and business-hour routing
- Overflow handling when your human team is at capacity
And so much more
Every feature is designed to reduce support costs while keeping your customers delighted.
Real-Time Analytics
Track call volume, resolution rates, customer satisfaction, and revenue impact from a single dashboard.
Smart Escalation
AI knows when to transfer to a human. Set custom triggers based on sentiment, topic, or customer tier.
Enterprise Security
SOC 2 compliant infrastructure with end-to-end encryption for every call and customer interaction.
Instant Setup
Connect your Shopify store and go live in under 10 minutes. No engineering team required.
Continuous Learning
Your AI improves with every call. Review transcripts, flag corrections, and watch accuracy climb.
Custom Workflows
Build multi-step automations for returns, exchanges, warranty claims, and subscription management.
Ready to transform your customer support?
Join 100+ e-commerce brands that use Barpel to handle customer calls automatically.